Internet Explorer Err Msg: Could Not Open...
  
PSS ID Number: Q141159
Article last modified on 03-13-1996
 
95
 
WINDOWS
 

---------------------------------------------------------------------
The information in this article applies to:
 
 - Microsoft Windows 95
 - Microsoft Plus! for Windows 95
---------------------------------------------------------------------
 
SYMPTOMS
========
 
When you try to use Microsoft Internet Explorer to connect to a World Wide
Web site after a connection to the Internet has been established, you may
receive one of the following error messages:
 
 - Could not open http://<site>.
 
 - The Internet site <site> was not found. Please make sure the address is
   correct. Could not open http://<site>.
 
CAUSE
=====
 
This problem can be caused by either of the following situations:
 
 - The World Wide Web site that you are attempting to connect to is
   outside the domain of your Internet service provider, and the TCP/IP
   protocol is not properly configured to use a default gateway when
   accessing a remote network.
 
 - The TCP/IP protocol is not properly configured to use a name (DNS)
   server.
 
RESOLUTION
==========
 
To work around this problem, use the PING command to determine if the
problem is being caused by incorrect default gateway settings or incorrect
DNS server settings. To do so, type the following commands at a command
prompt, pressing ENTER after each command:
 
   cd \<windows>
   ping <site>
 
where <windows> is the name of your Windows folder. If a "Bad IP Address"
error message is displayed when you press ENTER after typing the PING
command, then this problem is likely being caused by incorrect DNS server
settings. To work around this problem, see the DNS Server Settings section
below.
 
If a "Reply from xxx.xxx.xxx.xxx: Destination net unreachable" error
message is displayed (where xxx.xxx.xxx.xxx is the IP address of the site
you are attempting to connect to) when you press ENTER after typing the
PING command, this problem is likely being caused by incorrect default
gateway settings. To work around this problem, see the "Default Gateway
Settings" section of this article.
 
DNS Server Settings
-------------------
 
If you are accessing the Internet using Dial-Up Networking, use the
following steps to work around this problem:
 
1. Click the Start button, point to Programs, point to Accessories, and
   then click Dial-Up Networking.
 
2. Use the right mouse button to click the connectoid used to connect to
   your Internet service provider, and then click Properties on the
   menu that appears.
 
3. Click Server Type, and then click TCP/IP Settings.
 
4. Enter the DNS server settings provided by your Internet service
   provider.
 
If you are accessing the Internet using a proxy server or other LAN-based
connection, use the following steps to work around this problem:
 
1. In Control Panel, double-click the Network icon.
 
2. Click the TCP/IP protocol, and then click Properties.
 
3. Click the DNS Configuration tab.
 
4. Enter the DNS server settings provided by your Internet service
   provider.
 
Default Gateway Settings
------------------------
 
If you are accessing the Internet using Dial-Up Networking, use the
following steps to work around this problem:
 
1. Click the Start button, point to Programs, point to Accessories, and
   then click Dial-Up Networking.
 
2. Use the right mouse button to click the connectoid used to connect to
   your Internet service provider, and then click Properties on the
   menu that appears.
 
3. Click Server Type, and then click TCP/IP Settings.
 
4. Click the "Use default gateway on remote network" check box to select
   it.
 
If you are accessing the Internet using a proxy server or other LAN-based
connection, use the following steps to work around this problem:
 
1. In Control Panel, double-click the Network icon.
 
2. Click the TCP/IP protocol, and then click Properties.
 
3. Click the Gateway tab.
 
4. In the New Gateway box, enter the IP address of the gateway provided
   by your Internet service provider, and then click Add.
 
NOTE: If you are attempting to access the Internet using a proxy server,
you may not need to configure the TCP/IP protocol to use a default gateway
when accessing a remote network. To find out if your proxy server requires
a default gateway, contact your system or network administrator.
 
If you are accessing the Internet using a proxy server, and the above
steps do not resolve the problem, then the problem may be caused by
incorrect proxy server settings. For information about troubleshooting
proxy server settings, please see the following article in the Microsoft
Knowledge Base:
 
   ARTICLE-ID: Q139546
   TITLE     : Troubleshooting Internet Explorer and Proxy Servers
 
KBCategory: kbtool kbenv kberrmsg
KBSubcategory: win95 winplus msiexplore dun
Additional reference words: 95
=============================================================================
Copyright Microsoft Corporation 1996.
