Money: Err Msg: Transactions Previously Processed
  
PSS ID Number: Q141658
Article last modified on 08-18-1998
 
WINDOWS:3.0,3.0a,4.0,4.0a,5.0,98,99
 
WINDOWS
 

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The information in this article applies to:
 
 - Microsoft Money 99
 - Microsoft Money 98
 - Microsoft Money version 5.0 for Windows 95
 - Microsoft Money versions 4.0, 4.0a for Windows 95
 - Microsoft Money versions 3.0, 3.0a
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SYMPTOMS
========
 
When you try to use online bill payment in Microsoft Money, you receive
an error message similar to the following:
 
   Your request to Pay or Cancel Payment of <amount> to <payee>
   by <date> was not processed.
   ERROR: This request was processed previously.
 
This error message occurs when one of the following conditions is true:
 
 - You deleted an electronic payment from your account register.
 
    -or-
 
 - You are using an earlier version of your data file.
 
    -or-
 
 - You are using a backup copy of your data file.
 
    -or-
 
 - You received a communication error or other error message during
   your first transmission and sent the instructions again. If this
   occurred, please see the following article in Microsoft Knowledge
   Base:
 
      ARTICLE-ID: Q148300
      TITLE     : Money: Avoiding Duplicate Payments When Communication
                  Fails
 
CAUSE
=====
 
If You Delete an Epay or Apay Transaction
-----------------------------------------
 
If you delete an electronic payment or an automatic payment from the
Account Register, the internal counter does not match the counter on
record at Online Services.
 
The process that occurs is similar to the following example:
 
 - You send an Epay to a <payee>. In return, the transaction is
   assigned check number 102 in the account register.
 
 - You then delete check number 102 in the Account Register and send a
   new transaction.
 
   The next transaction Money sends to Online Services will be
   assigned the same number as the previously deleted transaction.
 
   Online Services sees that the new payment request has a previously
   used sequence number and sends you an error message that the payment
   was previously processed.
 
If You Are Using an Earlier Version of Your Data File
-----------------------------------------------------
 
If you use an older version of your *.mny data file that does not
contain the Epay #102 to a <payee>, you receive the Transaction
Previously Processed error message. This occurs most often when you use
money on two computers.
 
If you are running Windows 95, we suggest to use the Briefcase to
transfer data files between computers. For information on how to use
the Windows 95 Briefcase to transport Money data files, please see the
following article in the Microsoft Knowledge Base:
 
   ARTICLE-ID: Q135054
   TITLE     : Money: Copying Data Files for Use on Another Computer
 
RESOLUTION
==========
 
There are two ways that you can end the error message.
 
 - If you know what the last transaction number was, then you can send
   yourself checks until the check number within Money is equal to the
   number of checks received by the Online Service provider.
 
    -or-
 
 - You can reset Money. This is done by turning off and then turning on
   the online portion of the account.
 
Steps to Reset the Online Portion of Your Account
-------------------------------------------------
 
NOTE: Before you turn off the online feature of your account, you need
to cancel all Apays that are in your Payment Calendar or Future
Transactions window. You can send new instructions to reestablish these
Automatic Payments when your account is fixed.
 
You may want to write a letter inquiring about a specific payment
before disabling the online service. Specific inquiries concerning
previous transactions are not available after the online portion of our
accounts have been reset.  After resetting the Online portion of the
account, you can write a general-purpose letter regarding bill payment
if you have questions about a previous payment.
 
In addition, make sure you make a copy of your original .mny file using
Windows Explorer or File Manager. For more information about how to
perform this task in Windows, see your Windows printed documentation
or online Help.
 
Money 99
--------
 
These steps are only required for Banks using ISC or OFC.
 
 1. Start Money.
 
 2. On the Money Home screen, click Bills on the navigation bar.
 
 3. In the left pane, click Set Up Bills & Deposits. Right-click
    the Apay transaction, and then click Cancel Automatic Payment.
 
 4. When Money asks if you want to permanently cancel this payment,
    click Yes.
 
 5. Repeat steps 3 and 4 for all Apays in the Payment Calendar.
 
    NOTE: If you do not recall which bills are Automatic Payments,
    click each bill on the bill list with your right mouse button.
    If Cancel Automatic Payment is a menu item, the bill is configured
    as an Automatic Payment.
 
 6. On the navigation bar, click Online.
 
 7. Click the arrow to the left of Online Financial Services to get a list
   of all the available banks, and click on the correct bank.
 
 8. Click Connect and send the Cancel instructions.
    This permanently cancels all Automatic Payments.
 
 9. On the navigation bar, click Online Banking if you are not already
    there.
 
10. Click Online Setup.
 
11. Click Number 5, "Change Online Services.
 
12. Keep clicking Next until you reach the dialog box stating "Select
    the account you would like to set up for Online Services."
 
13. Click the first account and click Next.
 
14. Click to clear the Online Statements and Online Bill Payment check
    boxes.
 
15. Click Next.
 
16. Depending upon the number of services you are turning off, Money
    asks at least once if you want to disable the service. Make sure
    you read the dialog boxes explaining the results of disabling
    online statements and/or online bill payment.
 
17. Click Yes. Your account's Online Services are now turned off.
    Repeat for each account you wish to cancel.
 
18. To enable your account for Online Services again, click Online Setup,
    and then click number 5, "Change Online Services".
 
19. Work through the dialog boxes.
 
    NOTE: You should confirm all of your personal information
    based upon the new reference guide sent to you by your bank or
    Online Service Provider.
 
20. Make sure you place a check mark in the Online Statements and/or
    Online Bill Payment check boxes.
 
21. Click Next. Make sure your Account Number and Account Type are
    correct.
 
22. Click Next. Make sure your Bank Routing Number is correct.
 
23. Click Next (and click Finish, if it appears). Your account is now
    set up for Online Services again.
 
Money 98
--------
 
These steps are only required for Banks using ISC or OFC.
 
 1. Start Money.
 
 2. On the Money Home screen, click Bills on the navigation bar.
 
 3. In the list of Bills and Deposits, right-click the Apay transaction,
    and then click Cancel Automatic Payment.
 
 4. When Money asks if you want to permanently cancel this payment,
    click Yes.
 
 5. Repeat steps 3 and 4 for all Apays in the Payment Calendar.
 
    NOTE: If you do not recall which bills in your Payment Calendar
    are Automatic Payments, click each bill on the bill list with your
    right mouse button. If Cancel Automatic Payment is a menu item, the
    bill is configured as an Automatic Payment.
 
 6. Click Online Banking on the navigation bar.
 
 7. Click the arrow to the left of Online Banking and Investments,
    to get a list of all the available banks, and click on the correct
    bank.
 
 8. Click Connect tab and send the Cancel instructions.
    This permanently cancels all Automatic Payments.
 
 9. On the navigation bar, click Online Banking if you are not already
    there.
 
10. Click Getting Started.
 
11. Click Number 5, "Change Online Services.
 
12. Keep clicking Next until you reach the dialog box stating "Select
    the account you would like to set up for Online Services."
 
13. Click the first account and click Next.
 
14. Click to clear the Online Statements and Online Bill Payment check
    boxes.
 
15. Click Next.
 
16. Depending upon the number of services you are turning off, Money
    asks at least once if you want to disable the service. Make sure
    you read the dialog boxes explaining the results of disabling
    online statements and/or online bill payment.
 
17. Click Yes. Your account's Online Services are now turned off.
    Repeat for each account you want to cancel.
 
18. To enable your account for Online Services again, click the
    Getting Started tab, and then click number 5, "Change Online Services".
 
19. Work through the dialog boxes.
 
    NOTE: You should confirm all of your personal information
    based upon the new reference guide sent to you by your bank or
    Online Services.
 
20. Make sure you place a check mark in the Online Statements and/or
    Online Bill Payment check boxes.
 
21. Click Next. Make sure your Account Number and Account Type are
    correct.
 
22. Click Next. Make sure your Bank Routing Number is correct.
 
23. Click Next (and click Finish, if it appears). Your account is now
    set up for Online Services again.
 
Money 5.0
---------
 
These steps are only required for Banks using ISC or OFC.
 
 1. Start Microsoft Money.
 
 2. On the Contents screen, click Payment Calendar.
 
 3. In the list of Bills and Deposits, right-click the Apay transaction,
    and then click Cancel Automatic Payment.
 
 4. When Money asks if you want to permanently cancel this payment,
    click Yes.
 
 5. Repeat steps 3 and 4 for all Apays in the Payment Calendar.
 
    NOTE: If you do not recall which bills in your Payment Calendar
    are Automatic Payments, click each bill on the bill list with your
    right mouse button. If Cancel Automatic Payment is a menu item, the
    bill is configured as an Automatic Payment.
 
 6. Click Go To Home Banking.
 
 7. Click the Bank name to get a list of all the available banks, and
    click on the correct bank.
 
 8. Click Connect (or Send Payments) and send the Cancel instructions.
    This permanently cancels all Automatic Payments.
 
 9. Click Go To Home Banking.
 
10. Click the Accounts tab.
 
11. Click Select Online Services.
 
12. Keep clicking Next until you reach the dialog box stating "Select
    the account you would like to set up for Online Services."
 
13. Click the first account and click Next.
 
14. Click to clear the Banking and Online Bill Payment check boxes.
 
15. Click Next.
 
16. Depending upon the number of services you are turning off, Money
    asks at least once if you want to disable the service. Make sure
    you read the dialog boxes explaining the results of disabling
    online banking and/or online bill payment.
 
17. Click Yes. Your account's Online Services are now turned off.
    Repeat for each account you wish to cancel.
 
18. To enable your account for Online Services again, click
    Select Online Services from the Accounts tab.
 
19. Work through the dialog boxes.
 
    NOTE: You should confirm all of your personal information
    based upon the new reference guide sent to you by your bank or
    Online Services.
 
20. Make sure you place a check mark in the Online Banking and/or
    Online Bill Payment check boxes.
 
21. Click Next. Make sure your Account Number and Account Type are
    correct.
 
22. Click Next. Make sure you have selected your bank from the list
    and that your bank routing number is correct. If your bank isn't
    on the list, select (My Bank Isn't On This List).
 
23. Click Next (and click Finish, if it appears). Your account is now
    set up for Online Services again.
 
Money 4.0, 4.0a
---------------
 
 1. Start Microsoft Money.
 
 2. On the Contents screen, click Payment Calendar.
 
 3. In the list of Bills and Deposits, right-click the Apay transaction,
    and then click Cancel Automatic Payment.
 
 4. When Money asks if you want to permanently cancel this payment,
    click Yes.
 
 5. Repeat steps 3 and 4 for all Apays in the Payment Calendar.
 
    NOTE: If you do not recall which bills in your Payment Calendar
    are Automatic Payments, click each bill on the bill list with your
    right mouse button. If Cancel Automatic Payment is a menu item, the
    bill is configured as an Automatic Payment.
 
 6. Click Go To Online Services.
 
 7. Click Call and send the Cancel instructions. This permanently
    cancels all Automatic Payments.
 
 8. Click Go To and then click Account Manager.
 
 9. Click the account you want to turn off.
 
10. Click Account Details.
 
11. Click Select Online Services.
 
12. Make sure the Banking and Online Bill Payment boxes do not contain
    any check marks.
 
13. Click Next.
 
14. Depending upon the number of services you are turning off, Money
    asks at least once if you want to disable the service. Make sure
    you read the dialog boxes explaining the results of disabling
    online banking and/or online bill payment.
 
15. Click Yes. Your account's Online Services are now turned off.
 
16. To turn on your account, click Set Up Online Services, or Select
    Online Services.
 
    The text that appears on the button is be determined by how
    many other accounts (if any) you have set up for online services.
 
17. Work through the dialog boxes.
 
    NOTE: If you have no other accounts still set up for online
    services, you need to confirm all of your personal information.
 
18. Make sure you place a check mark in the Online Banking and/or
    Online Bill Payment check boxes.
 
19. Click Next. Make sure your Account Number and Account Type are
    correct.
 
20. Click Next. Make sure you have selected your bank from the list and
    that your bank routing number is correct. If your bank isn't on the
    list, select (My Bank Isn't On This List).
 
21. Click Next. Your account is now reset.
 
Money version 3.0
-----------------
 
 1. Start Microsoft Money.
 
 2. On the Window menu, click Future Transactions.
 
 3. On the Edit menu, click Void Transaction.
 
 4. When asked if you want to permanently cancel this Automatic
    Payment, click Yes.
 
    Money displays **VOID** and a lightning bolt, indicating
    that there is a pending instruction to cancel this Automatic
    Payment.
 
 5. Repeat steps 3 and 4 for all Apays listed in Future
    Transactions window.
 
 6. On the On-Line menu, click Pay On-Line, and then click Call. This
    permanently cancels Automatic Payments.
 
 7. On the List menu, click Account List
 
 8. Click the account you want to turn off, and then click Money On-Line
    Services.
 
 9. Make sure Pay On-Line and Bank On-Line are not selected.
 
10. Click OK.
 
11. Money prompts you with at least one confirmation dialog box. Be
    sure to read the dialog boxes explaining the results of turning
    off online banking and/or online bill payment.
 
12. Click Yes for each dialog box. Your online accounts are turned off.
 
13. To turn on your account, click Money On-Line Services.
 
14. Make sure you select Pay On-Line and/or Bank On-Line.
 
15. If you are using Bank On-Line, follow these steps:
 
    a. Verify that the Account Description is correct.
 
    b. Select the appropriate Financial Institution. If your financial
       Institution is not listed, click Other.
 
    c. Type your routing number in the Bank Routing Number box at the
       bottom of the dialog.
 
16. Click OK button. Your account is now reset.
 
For additional information on resetting your accounts see the following
article in the Microsoft Knowledge Base:
 
   ARTICLE-ID: Q141265
   TITLE     : Online: Disable and Re-enable Account to Reuse After
               Canceling
 
Additional query words: w_money older old 97 6.0 7.0 dolly
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Keywords          : kberrmsg kbdta kbonline 
Version           : WINDOWS:3.0,3.0a,4.0,4.0a,5.0,98,99
Platform          : WINDOWS
Issue type        : kbhowto
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Copyright Microsoft Corporation 1998.