Mac Works 4.0: Error Installing Works & Bookshelf '95
  
PSS ID Number: Q147896
Article last modified on 10-22-1998
 
95
 
MACINTOSH
 

======================================================================
95
MACINTOSH
kbsetup kbmm kberrmsg kbprb
 
----------------------------------------------------------------------
The information in this article applies to:
 
 - Microsoft Works & Bookshelf '95 for the Macintosh
----------------------------------------------------------------------
 
SYMPTOMS
========
 
When you try to install Works & Bookshelf '95. Setup prompts you to insert
the Works & Bookshelf 1994 compact disc.
 
A similar problem may also occur if you originally installed Works over a
network. Setup may prompt you to connect to the machine or server
originally used to install Works.
 
RESOLUTION
==========
 
To avoid these problems, you need to remove the Registration Database
and and the PPC Registration Database. These files are located
in the System Folder/Preferences folder.
 
NOTE: The Registration Database can exist on Power Macintosh or non-Power
Macintosh (680x0 Macintosh) computers; the PPC Registration Database exists
only on Power Macintosh computers.
 
MORE INFORMATION
================
 
The location of the Setup files is stored in the Registration
and PPC Registration databases. If a version of Works was removed without
using the Works Setup Maintenance Mode, these files are not updated
with the changes. When you attempt to reinstall Works, Setup checks the
Registration Database and looks for the original location or disc that
installed the program.
 
For more information on using Maintenance Mode to remove the Works program,
see Page 4 of the Microsoft Works User's Guide, or search for the following
term in the Works Online Reference:
 
KBCategory: kbsetup kbmm kberrmsg kbprb
KBSubcategory:macmm macworkskb
 
Additional reference words: 4.00 4.00a 4.00b mac m_works privileges net log
on '94 1995 95
======================================================================
Version           : 95
Platform          : MACINTOSH
=============================================================================
Copyright Microsoft Corporation 1998.