MSN Interactive Teen: How Do I Get Additional Support?
  
PSS ID Number: Q149096
Article last modified on 02-17-1998
 
1.00
 
WINDOWS
 

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The information in this article applies to:
 
 - Microsoft MSN Interactive Teen, version 1.0
 - Microsoft Windows 95
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SUMMARY
=======
 
This article discusses ways to obtain assistance with the MSN
Interactive Teen site.
 
MORE INFORMATION
================
 
MSN Membership Support
----------------------
 
MSN membership information is available through MSN Customer Service at
(800) 386-5550 from 7 A.M. to 2 A.M. Eastern time, Monday through
Friday; and noon to 10 P.M. Eastern time, Saturday and Sunday.
 
MSN technical support is available at (888) MSN-TIPS.
 
Windows 95 Installation Support
-------------------------------
 
You can also call Windows 95 Technical Installation Support at
(425) 635-7000. This support line is open from 6 A.M. to 6 P.M. Pacific
time, Monday through Saturday, and 6 A.M. to 3 P.M. Pacific time on
Sunday until further notice.
 
Online Support
--------------
 
The Microsoft Knowledge Base contains articles that answer common
questions. To access the Microsoft Knowledge Base on the Internet's
World Wide Web:
 
1. Connect to the Knowledge Base using the address:
 
      http://www.microsoft.com/support
 
2. Select the Home Applications product cluster.
 
To access the Microsoft Knowledge Base on The Microsoft Network:
 
1. On the Edit menu, click Go To.
 
2. Click Other Location.
 
3. Type "mssupport" (without the quotation marks).
 
NOTE: It may take a minute or more for the Knowledge Base to display while
it prepares the necessary files to run.
 
Newsgroup Support
-----------------
 
Another way to get additional help is by accessing the the
microsoft.public.kids newsgroup.  Other users who may have run into similar
questions may offer help and have an answer or a suggestion.
 
Additional query words: Current msn 1.2 microsoft network msnkids
problem problems kbtshoot online msnetwork
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Keywords          : kbusage
Version           : 1.00
Platform          : WINDOWS
Issue type        : kbref kbinfo
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Copyright Microsoft Corporation 1998.