Great Greetings Won't Start After Running Setup
  
PSS ID Number: Q149796
Article last modified on 07-04-1996
 
1.0
 
WINDOWS
 

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1.0
WINDOWS
Kbusage
 
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The information in this article applies to:
 
 - Microsoft Bob, version 1.0, 1.0a
 - Great Greetings for Microsoft Bob, versions 1.0
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SYMPTOMS
========
 
When you try to start Great Greetings, you receive this error message:
 
   Alert! I couldn't find the directory that has this program.  Click
   add something and search harddisk...
 
CAUSE
=====
 
This message occurs if Great Greetings is not installed in the same
folder as Bob. This happens if there are two copies of the file named
Utopia.dll on the computer. Duplicates of this file are caused by moving
Bob to a new folder or drive, or partially deleting Bob and reinstalling
Bob to a different folder.
 
RESOLUTION
==========
 
To remedy this problem, delete any duplicates of Utopia.dll not in the Bob
folder, then delete the Great Greetings folder and re-install Great
Greetings.
 
MORE INFORMATION
================
 
Windows 95
----------
 
Delete Duplicate Files
----------------------
 
To delete duplicates of Utopia.dll not in the Bob folder, do the following:
 
1. Click the Start button, point to Find, and click Files or
   Folders.
 
2. In the Named box, type:
 
      greetings
 
3. Click Find Now. When the search is complete, note which folder the
   Greetings folder is within.
 
4.  In the Named box, type:
 
       utopia.dll
 
5. Click Find Now.
 
6. Note which Utopia.dll is in the folder identified in step 3.
   above.
 
7. Click this file, press DELETE and then Click Yes.
 
Delete the Great Greetings Folder
---------------------------------
 
To delete the Great Greetings folder, do the following:
 
   1. In the Named box, type:
 
         greetings
 
   2. Click Find Now.
 
   3. Click the Greetings folder, press DELETE, and Click Yes.
 
   4. Click Yes To All when prompted to delete individual files.
 
Start Bob, and run the Great Greetings Setup.
 
For detailed instructions, please see page 5 of the Great Greetings
Companion booklet.
 
Windows 3.1
-----------
 
Delete Duplicate Files
----------------------
 
To delete duplicates of Utopia.dll not in the Bob folder, do the following:
 
   1. On the File menu, click Search. In the Search For box, type:
 
         Utopia.dll
 
   2. In the Start From box, type:
 
         c:\ 
 
   3. Click OK. When the search is complete, note which
      Utopia.dll is in the folder identified in step 3.
 
   4. Click on this file, press DELETE, and Click Yes.
 
Delete the Great Greetings Folder
---------------------------------
 
To delete the Great Greetings folder do the following:
 
   1. Open File Manager, in the Main group of Program
      Manager.
 
   2. On the File menu, click Search, and in the Search For box, type:
 
         greetings
 
   3. In the Start From box, type:
 
         c:\ 
 
   4. Click OK. When the search is complete, note which folder
      the Greetings folder is within.
 
   5. Click the Greetings folder, then press DELETE and Click Yes.
 
   6. Click Yes To All when prompted to delete individual files.
 
   7. Start Bob, and run the Great Greetings Setup.
 
For detailed instructions, please see page 5 of the Great Greetings
Companion booklet.
 
KBCategory: Kbusage
KBSubcategory: B_Greetings
 
Additional reference words: w_bob
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Keywords          : B_Greetings 
Version           : 1.0
Platform          : WINDOWS
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Copyright Microsoft Corporation 1996.