Bob Err Msg: A Prior On-line Communication Was Interrupted
  
PSS ID Number: Q150279
Article last modified on 06-05-1996
 
1.00 1.00a
 
WINDOWS
 

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1.00 1.00a
WINDOWS
Kbusage
 
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The information in this article applies to:
 
 - Microsoft Bob, versions 1.0, 1.0a
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SYMPTOMS
========
 
When you try to access online features in Bob, you may receive an
error message similar to the following:
 
   A prior call to Online services was interrupted and must be
   completed before other Online tasks can be done.  Do you want to
   complete the communications now?
 
This message will continue until the prior communication is completed
or the Bob Checkbook is reset.
 
Note:If you sent electronic payment instructions, please see the following
article in the Microsoft Knowledge Base before proceeding:
 
   Article ID: Q148300
   Title     : Money: Avoiding Duplicate Payments When Communications Fails
 
RESOLUTION
==========
 
To remove these messages, do one of the following:
 
 - Complete the communications session by choosing the YES button.
 
 - If the call cannot be completed, or if you do not want to complete the
   session, do the following:
 
1. Exit Bob
 
2. Rename or delete the <filename>.SND and <filename>.RCV files in the
   C:\Msbob\Chkbook directory, where <filename> is the name of your file.
 
   For more information about how to perform this task in Windows, see
   your Windows printed documentation or online Help.
 
3. Restart the Bob Checkbook.
 
4. When you receive the error message, click YES.
 
5. Type your PIN number and click OK.
 
More Information
================
 
If the above process does not clear the message, the final option
is to delete the <filename>.CEK file in the Msbob\Chkbook
folder and re-enter all your checkbook information.
 
WARNING: This option will delete all Checkbook information previously
entered into the Bob Checkbook.
 
KBCategory: Kbusage
KBSubcategory: B_Checkbook
 
Additional reference words: w_bob
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Keywords          : B_Checkbook 
Version           : 1.00 1.00a
Platform          : WINDOWS
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Copyright Microsoft Corporation 1996.