Money: Problem With Your Modem Installation
  
PSS ID Number: Q150319
Article last modified on 08-18-1998
 
WINDOWS:4.0,4.0a,5.0,98,99
 
WINDOWS
 

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The information in this article applies to:
 
 - Microsoft Money 99
 - Microsoft Money 98
 - Microsoft Money version 5.0 for Windows 95
 - Microsoft Money versions 4.0 and 4.0a for Windows 95
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SYMPTOMS
========
 
As soon as you click the Call or Connect button for Money Online
Services or Home Banking or Online, you see the following error message:
 
   Microsoft Money
   Money could not complete the call due to a problem with your
   modem installation. Please check your modem settings by clicking
   Modems in the Windows Control Panel. To fix this problem, you may
   need to reinstall Windows from your original disks.
 
CAUSE
=====
 
There is no Default Location specified for your Windows 95 Modem
properties. This may have been caused by an "uninstaller" program,
as there is no normal way to remove this information.
 
RESOLUTION
==========
 
Enter a valid location area code in the Modems properties of the
Windows 95 Control Panel, by following these steps:
 
1. Click the Start button, point to Settings, and click Control Panel.
 
2. Double-click the Modems icon.
 
3. Click the Dialing Properties button.
 
4. Fill out all the information in the Dialing Properties dialog box. In
   particular, enter a valid area code in the The Area Code Is box.
 
5. Click OK.
 
For more information about configuring modems in Windows 95, please see
your printed Windows documentation or online Help.
 
Additional query words: w_money banking quotes bill payment ISC
bank on-line 97 6.0 7.0 monkey
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Keywords          : kbenv kberrmsg kbdta kbonline 
Version           : WINDOWS:4.0,4.0a,5.0,98,99
Platform          : WINDOWS
Issue type        : kbprb
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Copyright Microsoft Corporation 1998.