Paper Pulled from Incorrect Tray on HP LaserJets

    Article ID: Q100603
    Creation Date: 23-JUN-1993
    Revision Date: 14-OCT-1994

    The information in this article applies to:

    • Macintosh system software versions 7.0, 7.0.1, 7.1

    SYMPTOMS

    When you print to a Hewlett-Packard (HP) LaserJet (any model) with System 7.0, 7.0.1, or 7.1, print jobs may not be printed from the correct bin. Also, the paper size originally chosen may not be used.

    CAUSE

    These problems usually occur if Background Printing is enabled for the driver.

    WORKAROUND

    To disable Background Printing (PrintMonitor):

    1. From the Apple menu, choose Chooser.
    2. In the Chooser, locate the appropriate LaserJet driver and select it.
    3. On the right side of the Chooser below the printer's name, turn Background Printing Off.
    4. Close the Chooser.

    STATUS

    Hewlett-Packard confirmed this problem and plans to address it with a future release of the driver. This problem was reported on the HP LaserJet 4M and the LaserJet 3D printers.

    MORE INFORMATION

    For more information on Hewlett-Packard printer drivers or other Hewlett-Packard products, contact Hewlett-Packard at the following address and telephone numbers: 

       Hewlett-Packard Co.
   19091 Pruneridge Avenue
   Cupertino, CA 95014
   (800) 752-0900
   (208) 323-2551 Printer Support
    LaserJet printers are manufactured by Hewlett-Packard, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

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KBCategory: kbenv
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Additional reference words: 5.0 5.1 7.0 7.0.1 7. 1LJ 3d 2d 3p 2p
3si III II IIId IId IIIp IIp IIIsi IVm IV IVsi mx print monitor laser
jet