PC WRmt: Possible Results of Missing or Invalid ACCESS4.GLB
Article ID: 101604
Article Last Modified on 10/30/2006
APPLIES TO
- Microsoft Mail Remote 3.2
This article was previously published under Q101604
SYMPTOMS
When you start version 3.2 of Microsoft Mail Remote for Windows, your
sign-in is validated against the ACCESS4.GLB file in your
<WINDOWS>\MSMAIL\MSRMT\GLB directory. As a result, you may experience
one of the following situations:
In both cases, no message indicates problems with the ACCESS4.GLB or
that it is missing; however once identified, the workaround is easy.
RESOLUTION
To create a new ACCESS4.GLB, before running Mail Remote for Windows, copy
the contents of the user data disk to your <WINDOWS>\MSMAIL\MSRMT\USERINFO
directory. The file will be created when you start Mail Remote for Windows.
You should choose Update Address Lists upon your next connection to your
postoffice to update your address books.
STATUS
Microsoft has confirmed this to be a problem in version 3.2 of Microsoft
Mail Remote for Windows. We are researching this problem and will post new
information here in the Knowledge Base as it becomes available.
Additional query words: 3.20 gpf
Keywords: KB101604