Knowledge Base

PUB: TSRs May Cause Setup Problems for Publisher

Article ID: 101612

Article Last Modified on 8/16/2005

APPLIES TO

This article was previously published under Q101612
NOTE: This information is in the "Installation Tips" section of the README.HLP file included with Publisher 2.0.

SYMPTOMS

TSR (terminate-and-stay-resident) utilities can conflict with the installation and/or usage of Publisher 2.0, 2.0a, 3.0 and 97. For example, you may have trouble installing Publisher if your computer is using virus protection software.

WORKAROUND

To successfully install Publisher, you may need to remove the virus protection software from memory by doing the following:
  1. Exit Windows and restart your computer.
  2. Disable your virus-protection software. (See your virus-protection software manual for instructions.)
  3. Restart your computer again.
  4. Restart Windows and run the Publisher Setup program again.
  5. After Setup has completed, turn on your virus-protection software again. (See your virus-protection software manual for instructions.)

REFERENCES

README.HLP file included with Publisher, "Installation Tips" section

Additional query words: 2.00 mspub install error memory resident 2.00a pub3 virus protector protection pub97

Keywords: kbsetup kbprb kb3rdparty KB101612


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