Knowledge Base

Event Log Reports Previously Loaded Mouse Driver Not Starting

Article ID: 102623

Article Last Modified on 11/1/2006

APPLIES TO

This article was previously published under Q102623

SYMPTOMS

After you install a new mouse driver, you receive an error message in the event log stating that the old mouse driver failed to start.

CAUSE

This problem occurs because the old driver is not always disabled by the new driver's installation.

WORKAROUND

To work around this problem, choose the Devices icon in Control Panel and change the old driver's Startup value to DISABLED.

Additional query words: prodnt

Keywords: kbother KB102623


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