FastTips: Setup and Installation Questions and Answers

The information in this article applies to:

• Microsoft Word for Windows versions 2.0, 2.0a, 2.0a-CD, 2.0b, 2.0c
• Microsoft Windows operating system version 3.0 and 3.1

1. Q. Word for Windows Setup stops before it is finished. How do I

         prevent this from happening?
   

   A. The Word Setup program may stop when it encounters conflicts

         with your system configuration. Use the following steps to
         successfully install Word:
   

         1. In your CONFIG.SYS and AUTOEXEC.BAT files, include only the
            devices or drivers necessary to run Windows and your
            computer. Refer to your Windows documentation for more
            information on configuring your system.
   

         2. In Windows, close all other applications, including screen
            savers, before you run Word Setup.
   

         3. Make sure the PATH statement in your AUTOEXEC.BAT file
            includes the complete path to your Windows directory,
            including the drive letter. If you change the PATH
            statement, restart your computer so the change can take
            effect.
   

         4. If you are running Windows in 386 enhanced mode and the
            preceding three steps do not help, start Windows in standard
            mode by typing WIN/S at the MS-DOS command prompt.
   

2. Q. Can I install Word version 2.0 over my installation of Word

         version 1.0 or 1.1 for Windows?
   

   A. You can install Word version 2.0 for Windows over an earlier

         version of Word for Windows. If you want to retain the previous
         version, you should install Word version 2.0 in a different
         directory.
   

         If you cannot print after you install Word version 2.0 over an
         earlier version, exit Word, rename or delete the WINWORD.INI
         file from the Word for Windows program directory, and then restart
         Word for Windows.
   

3. Q. My computer has plenty of disk space and memory for Word for

         Windows. Why does Setup say I have less than 1 kilobyte (K) of
         disk space available or generate the error message "Not enough
         disk space or memory to run Setup"?
   

   A. If the Word Setup program informs you that you don't have

         enough disk space or memory after you've confirmed that your
         computer does meet Word for Windows system requirements, the
         problem may stem from incorrect directory information in the
         PATH statement in your AUTOEXEC.BAT file.
   

         To quickly check the PATH statement, type SET at the MS-DOS
         command prompt and press ENTER. Make sure the PATH statement
         contains your Windows program directory, including the drive
         letter. For example, C:\WINDOWS is correct, while \WINDOWS is
         not correct because it does not include the drive letter. If
         the PATH statement is incomplete, edit your AUTOEXEC.BAT file,
         restart your computer so the change can take effect, then run
         Word Setup again.
   

4. Q. How much hard disk space do I need to install Word version 2.0

         for Windows?
   

   A. The Word Setup program offers several installation options with

         different disk space requirements. For a complete installation,
         you need approximately 15 megabytes (MB) of disk space in the
         directory where you want Word for Windows to be installed, plus
         4 MB of disk space in the Windows directory. For a minimum
         installation, you need approximately 5.5 MB of disk space.
   

5. Q. How do I install Word version 2.0 for Windows for shared use on

         a network?
   

   A. The procedure for setting up Word on a network for multiple

         users is the same whether you are running with Windows version
         3.0 or 3.1. First, run the Word Setup program and choose the
         Server Installation option to install Word on the network
         server. Then, to run the server installation of Word from a
         network workstation, run the Word Setup program at each
         workstation and choose the Workstation Installation option. For
         detailed instructions, see Appendix A, titled "Setting Up and
         Using Word on a Network," in the "Microsoft Word User's Guide."
   

6. Q. During workstation setup in a Word for Windows installation on

         a network, Setup prompts me for a disk 6 or 7.  The necessary
         files may or may not be located on the requested disk, but
         Setup continues to request it. What should I do?
   

   A. During workstation installation, Setup prompts for disk 6 or 7

         if it cannot find a file. This happens if a file or directory
         has been moved, damaged, or deleted since the server
         installation.
   

         You should cancel the workstation installation and run the
         server setup again. Then retry the workstation installation.
   

         Setup may also incorrectly request disk 6 or 7 in the following
         situations:
   

         1. Setup may be incorrectly suggesting the server program
            directory as the workstation directory. If this happens, you
            must change it to the correct workstation directory.
   

         2. If you have Word version 2.0 and try to install Word in a
            subdirectory of the server installation, Setup repeatedly
            prompts for disk 6 and cannot install Word on the
            workstation. This problem was corrected in Word versions
            2.0a and later. To obtain new or updated Microsoft products,
            call Microsoft Sales Information Center at (800) 426-9400.
   

7. Q. How do I point to specific user directory when I set up Word for

         Windows on a network?
   

   A. When you run Word for Windows over a network, you can adjust

         the settings in the [Microsoft Word 2.0] section of the WIN.INI
         file so they point to a specific user directory. For a
         description of these settings and instructions on modifying
         the WIN.INI file, see Appendix B, titled "Modifying the WIN.INI
         File," in the "Microsoft Word User's Guide."
   

8. Q. I think I may have a corrupted Word for Windows disk. What

         should I do?
   

   A. It is rare for a Word for Windows disk to be defective. You can

         determine whether your disks are defective using the following
         steps:
   

         1. First, determine whether your computer can read high-density
            disks. The disks supplied with your Word for Windows package
            are high-density. Check the reference manual for your
            computer to determine whether or not your computer can read
            high-density disks. If not, you can order low-density disks
            using the coupon supplied with your Word package.
   

         2. Check your Word disks using the MS-DOS CHKDSK command. If
            the disk is not defective, CHKDSK reports no errors. If the
            disk is defective, CHKDSK reports that your computer cannot
            read the disk. If CHKDSK reports errors, call Microsoft Product
            Support Services and speak with a Word for Windows support
            engineer.