Knowledge Base

Changing the Keyboard Layout May Cause an Application Error

Article ID: 103487

Article Last Modified on 3/15/2004

APPLIES TO

This article was previously published under Q103487

SYMPTOMS

When you install a Keyboard Layout Dynamic Link Library (DLL) using the Control Panel, International, Keyboard Layout option, and you specify the wrong location (based on hardware platform, such as x86 versus MIPS) for the driver to install from, an application error may occur instead of a warning message indicating an incorrect driver. If the wrong driver is already on the system, the application error occurs as soon as you choose the new Keyboard type.

RESOLUTION

To install the correct driver, you must first remove the MIPS layout DLL from the %SYSTEMROOT%\SYSTEM32 subdirectory. To determine which file to remove, refer to the [Files-Layout] and [OptionsTextEng] section of the LAYOUT.INF file in the %SYSTEMROOT%\SYSTEM32 subdirectory.

MORE INFORMATION

Steps to Reproduce Problem

  1. From Control Panel, select the International option.
  2. Change the Keyboard Layout to Swiss French.
  3. When you are prompted for the location of the new driver, type the directory name for the MIPS tree on the Windows NT CD-ROM.
  4. The files will copy and then you will receive the following error message:
    SETUP.EXE
    Exception: (<memaddress>), Address: <memaddress>
    where <memaddress> is an 8 digit hex number.

    If the MIPS layout DLL has already been installed, you will receive the following error message instead:
    CONTROL.exe
    Exception: (<memaddress>), Address: <memaddress>
    where <memaddress> is an 8 digit hex number.

Additional query words: prodnt

Keywords: kbsetup KB103487


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