Article ID: 104276
Article Last Modified on 10/30/2006
APPLIES TO
- Microsoft Mail Client 3.0
- Microsoft Mail Client 3.0
- Microsoft Mail Client 3.2
This article was previously published under Q104276
SYMPTOMS
With versions 3.0, 3.0b, and 3.2 of Microsoft Mail for Windows, when you
try to implement Inbox Shadowing, the following error message may occur:
Unable to begin inbox shadowing
When you try to move the Mail message file (.MMF) locally, the following
error message may occur:
Mail failed to relocate message file
NOTE: For more information about Inbox Shadowing, please see the following
article in the Microsoft Knowledge Base:
96718 PC Win: Description and Use of Inbox Shadowing
CAUSE
There are two basic causes of these messages:
- Mail for Windows cannot open, read, or write to the user's ACCESS3.GLB
file.
- The user's data contained in the ACCESS3.GLB file does not match the
user name the user is currently logged in as.
As a result, Mail cannot add the messages in the Inbox to the shadowing Add
list in the message store.
In addition, a corrupt .MMF can also cause the problem.
RESOLUTION
For more information, please contact Microsoft Product Support Services
Monday through Friday, 6:00 A.M. to 6:00 P.M. Pacific Standard Time, at
(206) 635-7022 or (900) 555-2100. If you are outside the United States,
contact the Microsoft subsidiary for your area. To locate your subsidiary,
call Microsoft International Customer Service at (206) 936-8661.
Additional query words: 3.00 3.00b 3.20 errmsg database
Keywords: KB104276