Q105886

• Microsoft Word for Windows, versions 6.0, 6.0a, 6.0c

SYMPTOMS

If you save a Word for Windows document in the Word for Windows 2.0 file format, a general protection (GP) fault error may occur in WINWORD.EXE.

CAUSE

This happens if your document contains an endnote, footnote, or annotation within any of the following document elements:

• Table of contents



• Table of figures



• EMBED or LINK field

STATUS

Microsoft has confirmed this to be a problem in Microsoft Word for Windows version 6.0. This problem was corrected in Microsoft Word for Windows 95, version 7.0.

WORKAROUNDS

• Move the endnote, footnote, or annotation out of the table of contents, table of figures, or the EMBED or LINK field.


-or-


• Instead of saving the file in Word for Windows 2.0 format, save it in Rich Text Format (RTF).

Additional query words: 6.0 hang hung crash crashed locks winword word6 locked frozen freezes crashing quit quits stopped gpf

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