Knowledge Base

Closing Word for Windows 6.0 Causes General Protection Fault

Article ID: 106735

Article Last Modified on 11/1/2006

Microsoft Windows NT Advanced Server 3.1
Microsoft Windows NT Workstation 3.1
Microsoft Windows NT Advanced Server 3.1

This article was previously published under Q106735

SYMPTOMS

After shutting down Microsoft Word for Windows version 6.0 and restarting, you minimize and close Word. A general protection (GP) fault occurs in KRNL386.EXE (the Windows NT kernel).

This problem may occur in other Windows-based applications that use object-linking and embedding (OLE) version 2.0.

CAUSE

The Windows-on-Windows (WOW) subsystem memory manager in KRNL386.EXE has a bug which causes an access violation.

STATUS

Microsoft has confirmed this to be a problem in Windows NT and Windows NT Advanced Server version 3.1. This problem was corrected in the latest U.S. Service Pack for Windows NT and Windows NT Advanced Server version 3.1. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words: prodnt

Keywords: kbinterop KB106735