PC Win: Custom Message Class Not Maintained Through Gateway
Article ID: 107355
Article Last Modified on 10/30/2006
APPLIES TO
- Microsoft Mail Client 3.0
- Microsoft Mail Client 3.0
- Microsoft Mail Client 3.2
This article was previously published under Q107355
SYMPTOMS
When you read a custom message that was sent via a gateway in version 3.0,
3.0b, or 3.2 of Microsoft Mail for Windows, the custom message class may
not be preserved and the message will display in standard note form. This
problem can occur when a message of a custom message class is sent through
a nonencapsulating gateway.
CAUSE
Custom message classes that are defined without a text map are not
preserved when they are sent through nonencapsulating gateways. The message
will arrive with the custom message type incorrectly reset to:
This problem can occur when mail is sent in one of the following scenarios:
- A custom message type is sent from a user running on one type of mail
system through a nonencapsulating gateway to a user on a different type
of mail system (for example, Mail for PC Networks to MCI Mail).
- A custom message type is sent from a user on a specific mail system to a
user on the same kind of mail system through a foreign mail system whose
gateways do not support encapsulation (for example, Mail for PC Networks
through MCI Mail to Mail for PC Networks).
STATUS
Microsoft has confirmed this to be a problem in versions 3.0, 3.0b, and 3.2
of Microsoft Mail for Windows. This problem was corrected in MSSFS.DLL,
version 3.2.0.4079. If you do not have version 3.2.0.4079 (or later), you
can download MSSFS.EXE, a self-extracting file, on the following services:
- Microsoft's World Wide Web Site on the Internet
On the www.microsoft.com home page, click the Support icon.
Click Knowledge Base, and select the product.
Enter kbfile MSSFS.EXE, and click GO!
Open the article, and click the button to download the file.
- Internet (anonymous FTP)
ftp ftp.microsoft.com
Change to the Softlib/Mslfiles folder.
Get MSSFS.EXE
- The Microsoft Network
On the Edit menu, click Go To, and then click Other Location.
Type mssupport.
Double-click the MS Software Library icon.
Find the appropriate product area.
Locate and Download MSSFS.EXE.
For additional information about downloading, please see the following
article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
Additional query words: 3.00 3.00b 3.20
Keywords: KB107355