Knowledge Base

SCSI Bus Reset Problems with Ultrastor 14f Controller

Article ID: 107370

Article Last Modified on 11/1/2006

APPLIES TO

This article was previously published under Q107370

SYMPTOMS

Backup generates the following error message when doing a back up with an Ultrastor 14f controller that has both a SCSI tape drive and a SCSI hard disk attached to it:
Fatal error on drive 1

CAUSE

This problem appears to be caused by a reset of the SCSI bus. The reset is caused by a timeout waiting for the hard disk to respond. This problem typically occurs on machines with slow hard disks.

WORKAROUND

To work around this problem, do one of the following:

  • Use a different model SCSI controller -or-

  • Isolate the tape drive and the hard disk drive to two different Ultrastor 14f controllers.

Additional query words: prodnt hang 3rdparty

Keywords: kbhardware KB107370


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