Knowledge Base

STOP Message: Exception Error in NTOSKRNL.EXE

Article ID: 107378

Article Last Modified on 11/1/2006

Microsoft Windows NT Advanced Server 3.1
Microsoft Windows NT Workstation 3.1
Microsoft Windows NT Advanced Server 3.1

This article was previously published under Q107378

SYMPTOMS

Calling the QueryDosDevice() API with an incorrect device name causes a STOP message to appear. An unhandled kernel exception error is generated in NTOSKRNL.EXE.

CAUSE

If you use "C:\" instead of "C:" for the device name, the object manager module of Windows NT incorrectly releases memory holding references to the present drive. After several calls to QueryDosDevice(), the STOP message appears.

RESOLUTION

Use the correct device name ("C:").

STATUS

Microsoft has confirmed this to be a problem in Windows NT and Windows NT Advanced Server version 3.1. This problem was corrected in the latest U.S. Service Pack for Windows NT and Windows NT Advanced Server version 3.1. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words: prodnt blue trap

Keywords: KB107378