Knowledge Base

WD97: Word Hangs or Returns Error Printing to Fax

Article ID: 107785

Article Last Modified on 1/18/2007

Microsoft Word 97 Standard Edition

This article was previously published under Q107785

SYMPTOMS

When you print to a fax machine, you may receive a GP fault or an Invalid Page Fault (IPF), Word may hang (stop responding), or you may receive an error message such as the following:

File Not Found

CAUSE

This problem occurs when you are using a fax driver and you have background printing turned on. When background printing is turned on, the fax driver cannot display informational dialog boxes correctly; therefore, Word is unable to print your document.

RESOLUTION

To resolve this problem, turn off background printing. To turn off background printing, follow these steps:

On the Tools menu, click Options.
Click the Print Tab.
Clear the Background Printing check box.

MORE INFORMATION

The following fax drivers will not work when the Background Printing check box is selected:

Cheyenne Fax
Compaq Fax v1.0
Complete Communicator Fax
Delrina WinFax LITE 3.0
QuickLink Message Center
RapidFax
WinFax 3.0

The fax driver products included here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

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Keywords: kbfaq kbprb kbprint kbualink97 KB107785