Mandatory Profiles Cause Access Error Message When Logging On
Article ID: 108646
Article Last Modified on 10/31/2006
APPLIES TO
- Microsoft Windows NT Advanced Server 3.1
- Microsoft Windows NT Workstation 3.1
- Microsoft Windows NT Advanced Server 3.1
This article was previously published under Q108646
SYMPTOMS
When multiple users who use mandatory profiles log on to a single computer,
a message may appear saying that the user profile cannot be loaded and
access is denied.
CAUSE
A mandatory profile is copied to a temporary file on the local computer
when it is loading. When another user logs on, the temporary file is copied
over. The above message appears when certain Windows NT components hold
open incorrect registry handles after a user logs off. This causes the
temporary file to be held open by the Windows NT Executive. If another user
tries to log on, Windows NT tries to copy the mandatory profile over the
temporary file, but cannot copy it because the file is being used by the
Windows NT Executive.
STATUS
Microsoft has confirmed this to be a problem in Windows NT and Windows NT
Advanced Server version 3.1. This problem was corrected in the latest U.S.
Service Pack for Windows NT and Windows NT Advanced Server. For information
on obtaining this update, query on the following word in the Microsoft
Knowledge Base (without the spaces):
Additional query words: prodnt
Keywords: kbother KB108646