Knowledge Base

Removing Printer from Print Manager Doesn't Remove/Delete Driver

Article ID: 109797

Article Last Modified on 11/1/2006

APPLIES TO

This article was previously published under Q109797

SYMPTOMS

If you attempt to remove a printer in Print Manager because the printer driver file is corrupt and then attempt to recreate the printer, the printer driver file will again be corrupt.

CAUSE

This problem occurs because removing a printer from Print Manager does not result in the printer driver file being removed from the hard disk.

RESOLUTION

To avoid this problem, manually delete the printer driver from the hard disk before you attempt to recreate the printer in Print Manager.

STATUS

Microsoft has confirmed this to be a problem in Windows NT and Windows NT Advanced Server version 3.1. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: prodnt

Keywords: kbprint KB109797


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