File Manager Hangs During Network Stress
Article ID: 110275
Article Last Modified on 11/1/2006
APPLIES TO
- Microsoft Windows NT Advanced Server 3.1
- Microsoft Windows NT Workstation 3.1
This article was previously published under Q110275
SYMPTOMS
On a Windows NT server with multiple clients stressing file I/O across the
network, switching back and forth between File Manager and other
applications can eventually cause File Manager to stop repainting itself
and become completely frozen to mouse and keyboard input. Stopping and
restarting the server service will unfreeze File Manager.
CAUSE
The cause of this problem is that the Windows NT redirector gets in a
deadlock condition when two similar requests are being processed at the
same time.
STATUS
Microsoft has confirmed this to be a problem in Windows NT and Windows NT
Advanced Server version 3.1. This problem was corrected in the latest U.S.
Service Pack for Windows NT and Windows NT Advanced Server. For information
on obtaining this update, query on the following word in the Microsoft
Knowledge Base (without the spaces):
Additional query words: prodnt
Keywords: kbnetwork KB110275