WinWord: Letter Wizard Produces Error Messages |
Q110443
The information in this article applies to:
-
Microsoft Word for Windows, versions 6.0, 6.0a, 6.0c
SYMPTOMS
When you try to create a new document with the Letter Wizard, you may
receive one of the following error messages:
- The wizard cannot find the style template letter2.
-or-
- The wizard cannot find this letter. Please choose another.
CAUSE
The wizard cannot find the style template letter2
- The Letter Wizard cannot locate the required templates it needs to
complete the wizard. The templates the wizard is searching for are
LETTER1.DOT, LETTER2.DOT, and LETTER3.DOT. If these templates are not in
the <WINWORD>\TEMPLATES subdirectory as specified by the Tools, Options,
File Locations, then the wizard is unable to locate the above listed
templates and generates the error message noted above.
-or-
- The CONFIG.SYS file does not contain the line:
DEVICE=C:\WINDOWS\IFSHLP.SYS
When this command is missing, you cannot perform certain file input and
output (I/O) operations. It is necessary for local as well as network
I/O operations.
The wizard cannot find this letter
The Letter Wizard cannot locate the prewritten letter template files. The
Letter Wizard looks to the <WINWORD>\LETTERS subdirectory, by default, for
all of the prewritten letters.
RESOLUTION
Increase the FILES setting in your CONFIG.SYS to 60. Use a text editor to
place the following line in your CONFIG.SYS:
FILES=60
The wizard cannot find the style template letter2
Situation 1:
To correct this problem, move the LETTER1.DOT, LETTER2.DOT,
and LETTER3.DOT templates back to the directory specified
in the Tools, Options, File Locations template path.
Situation 2:
Open your CONFIG.SYS file in a text editor such as Windows
Notepad and add the following line
DEVICE=C:\WINDOWS\IFSHLP.SYS
where "C:\WINDOWS" is your Windows program directory.
The wizard cannot find this letter
To correct this problem, ensure that the prewritten letter templates are in
the <WINWORD>\LETTERS subdirectory, or modify the WORDWIZ.INI file to add
the path for the prewritten letter template files. To modify the
WORDWIZ.INI file:
- Run Notepad and edit the WORDWIZ.INI file from the Windows directory.
- Locate the [Letter Wizard] section and add the "letters-path=<path>"
line. For example:
[Letter Wizard]
letters-path=<path>
where <path> is the full path to where the prewritten letter templates
can be found.
- Save the WORDWIZ.INI file, and exit Notepad.
Additional query words:
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