Customers access the Microsoft FAQ, Microsoft Software Library, and Microsoft Knowledge Base more than 850,000 times each week on our Internet sites. Additional information, such as resource kits, white papers, and the latest information about Microsoft products is also readily available. It's easy to search through these technical sources to find what you need. If you're an Internet user, you can access this no-charge information (connect charges may apply) at the following locations:

The World Wide Web site is located at:

You can access the 70,000-plus Microsoft Knowledge Base articles and the Microsoft Software Library files through MSN and other online services. Additional technical information and community services, such as the Microsoft Frequently Asked Questions, Member-to-Member Bulletin Board Services, and links to the World Wide Web, are available on MSN. To access Microsoft support services on MSN, do the following

Microsoft TechNet is the front-line resource for fast, complete answers to technical questions on Microsoft desktop and systems products. From crucial data on client-server and workgroup computing, systems platforms, and database products, to the latest on support for Microsoft Windows and Macintosh-based applications, it's all on Microsoft TechNet. Microsoft TechNet is $299 annually for a single user license, or $699 annually for a single-server, unlimited-users license. To subscribe to Microsoft TechNet, call (800) 344-2121.

Microsoft Developer Network Library (MSDN)

The Microsoft Developer Network Library is the comprehensive source of programming information and toolkits for those who write applications for the Microsoft Windows, Windows 95, and Windows NT operating systems, or use Microsoft products for development purposes. Members with an MSDN annual subscription are kept up-to-date through regular deliveries of information, a newsletter, and other information sources. To subscribe to the Microsoft Developer Network, call (800) 759-5474.

Microsoft Download Service (MSDL)

The Microsoft Download Service contains sample programs, device drivers, patches, software updates, and programming aids. Direct modem access to MSDL is available by dialing (206) 936-6735. The service is available 24 hours a day, 365 days a year. Connect information: 1200, 2400, 9600, or 14400 baud, no parity, 8 data bits, and 1 stop bit.

Microsoft FastTips

This automated service provides quick answers to your common technical questions via an automated toll-free telephone number, fax, or mail. To access FastTips or to receive a map and catalog, call the FastTips number listed for your product of interest:

This service is available to Premier, Priority Comprehensive 35 and 75, and Priority Developer 35 customers. You can directly submit electronic service requests to Microsoft support engineers who receive the requests and work with you to resolve your technical problem. This capability also allows you to access Microsoft information databases so you can use the information to maintain and troubleshoot your Microsoft products independently.

Microsoft AnswerStation

Microsoft AnswerStation is technical support software designed to provide remote support links to Windows 95 customers who also use VoiceView-enabled modems. VoiceView modems allow voice and data transmission over a single analog line. When you use this software, you can grant specially equipped Microsoft support engineers permission to diagnose and resolve technical issues on Windows 95. The support engineer will be able to gather data from you to help identify your problem. Then, if necessary, send data back to resolve the problem. You can download AnswerStation software free from the support area of Microsoft's World Wide Web site: