Q110940

• Microsoft Word for Windows, version 6.0

SYMPTOMS

Word for Windows may hang (stop responding) if you use the Change Case command on the Format menu when in outline view.

CAUSE

Word hangs when you choose the Change Case command from the Format menu if all five of the following conditions are true:

1. You are in outline view.



2. The outline is collapsed so only Level 1 headings are visible. (To make only Level 1 visible, choose the 1 button on the Outlining toolbar.)



3. The document contains at least one Heading 1 paragraph and at least one paragraph formatted with a style other than Heading 1.



4. The selected text is formatted with the Heading 1 style and begins with a capital letter (or you previously used the Change Case command to apply Title Case formatting to the selection).



5. The selection includes the Heading 1 paragraph mark.

STATUS

Microsoft has confirmed this to be a problem in Word for Windows. This problem was corrected in versions 6.0a and later of Word for Windows.

WORKAROUND

Method 1 - Expand the outline to display at least the Level 2 headings.

Method 2 - Do not select the paragraph mark in your Heading 1 paragraph when you use the Change Case command on the Format menu.

To obtain Word 6.0c, call the Microsoft Order Desk at (800) 360-7561 and request the Word 6.0c update. If you are outside the United States, contact your local subsidiary. To locate your subsidiary, see the Microsoft World Wide Offices Web site at:

http://www.microsoft.com/worldwide/default.htm

Additional query words: hang hung crash crashed locks locked winword frozen freezes crashing quit quits stopped crashes custsales word6

Keywords : kbformat
Issue type :
Technology :