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Gateway Telepath Modem Doesn't Work Correctly Under RAS

Article ID: 111254

Article Last Modified on 4/9/2004

APPLIES TO

This article was previously published under Q111254

SYMPTOMS

If your Gateway Telepath modem is one of the new OEM (original equipment manufacturer) versions of a U.S. Robotics Sportster 14400 and is configured as a Telepath under Remote Access Service (RAS), it may not answer or call correctly.

CAUSE

This problem occurs because Gateway changed suppliers of their modems and are selling U.S. Robotics OEM modems.

RESOLUTION

To avoid this problem, set up the modem for a U.S. Robotics Sportster 14400 if the Telepath settings don't work.

To determine if the modem is an original Telepath modem, see if there is a daughter board attached. If there is, it is an original Telepath modem.

The products included here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: prodnt

Keywords: kbhardware KB111254


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