Works 3.0: Setup Hangs Before Welcome Screen

RESOLUTION

1. Run CHKDSK /F or, if you have MS-DOS 6.2 or later, run SCANDISK from the startup drive (usually drive C) MS-DOS prompt. On a system using a disk compression utility such as DoubleSpace or Stacker, this may be a drive other than drive C.
   
   NOTE: Make sure you exit Windows before running these commands. If you are using Windows 95, you can run Scandisk while Windows is running.
2. Restart the computer with a minimum configuration (clean boot):
   
   
   1. Streamline the AUTOEXEC.BAT and CONFIG.SYS files by removing or remarking out any unnecessary terminate-and-stay-resident (TSR) programs and device drivers.
   2. Comment out the Load= and Run= lines in the WIN.INI file and make sure your Windows Startup group is empty. If a third-party font manager is installed, temporarily disable it.
   For more information about starting with a minimum configuration, see pages 99-100 of the "Getting Started with Microsoft Windows" manual for Windows version 3.1 or query on the following words in the Microsoft Knowledge Base:

   tshoot and clean and boot

3. Start Windows in standard mode (Windows 3.1 and Windows for Workgroups 3.1), or start Windows for Workgroups 3.11 with the /d:t or the /d:cfsvx switch. For more information about how to perform this task in Windows, see your Windows printed documentation or online Help.
4. If you are using Windows 95, start Windows in Safe Mode by restarting your computer and pressing the F5 key when you see the "Starting Windows 95" message.
5. If Setup still hangs after the steps above, you can perform a manual installation by decompressing the Works 3.0 Setup files and running ACMSETUP itself using the method below.

Manual Setup

1. Make a new directory on a hard drive with at least 1 MB available disk space. For example, type the following from your MS-DOS prompt:

   md c:\wkstemp

2. Put the Works 3.0 Setup disk (disk 1) in your floppy drive.
3. Decompress the Setup files listed below into the new directory by typing the following from the drive A (or B) MS-DOS prompt and pressing ENTER

   decomp <Compressed file> <path>\<Uncompressed file>

   where <Compressed file> is the compressed filename, <path> is the path to the new directory, and <uncompressed file> is the uncompressed filename. For example, type:

   decomp _mssetup.ex_ c:\wkstemp\_mssetup.exe

   The following are the files to decompress:

         Compressed File      Uncompressed File
         ---------------      -----------------
   
         _mssetup.ex_         _mssetup.exe
         acmsetup.ex_         acmsetup.exe
         acmsetup.hl_         acmsetup.hlp
         mscpydis.dl_         mscpydis.dll
         mssetup.dl_          mssetup.dll
         setup.in_            setup.inf
         setup.st_            setup.stf
         works_bb.dl_         works_bb.dll

   If there is a problem decompressing any of the Setup files above, there may be a problem reading the original disks. For information about troubleshooting disk-read problems during setup, query on the following words in the Microsoft Knowledge Base:

   setup and troubleshooting and disk and read

4. Click Run from the Windows 3.x Program Manager File menu, or from the Windows 95 Start menu.
5. Type the following into the Command Line field and choose OK to begin setup:

   c:\wkstemp\acmsetup.exe /T setup.stf /S "A:"

   NOTE:
   • The path to ACMSETUP.EXE may vary.
   • Change "A:" to "B:" if the Works 3.0 Setup disk is in drive B.
   • The "A:" or "B:" drive letter must be capitalized and include the quotation marks.
   
   
   
6. Follow the instructions on the Setup screens to complete the installation. When Setup is finished, you can delete the WKSTEMP directory.