Q111365

• Microsoft Word for Windows, versions 6.0, 6.0a

SYMPTOMS

In Word 6.0 for Windows, if you edit a Word 2.x for Windows document that you originally exported from WordPerfect 6.0 (in Word 2.x file format), a general protection (GP) fault may occur. This usually happens when you delete text using the BACKSPACE key.

CAUSE

This problem occurs when the original WordPerfect 6.0 for Windows document contains one or more QuickMarks (a new feature of WordPerfect 6.0). When you save such a document from WordPerfect 6.0 for Windows in Word 2.0b for Windows format, WordPerfect generates an invalid Word document that causes the GP fault described above.

STATUS

Microsoft has reported this problem to WordPerfect Corporation.

WORKAROUNDS

Method 1: Remove all the QuickMarks from your WordPerfect document before you save it in Word for Windows 2.0b format.

Method 2: Save the document in one of the following three file formats in WordPerfect:

• Word for Windows 2.0



• Word for Windows 2.0a



• RTF (Rich Text Format)

MORE INFORMATION

The WordPerfect product mentioned here is manufactured by WordPerfect Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

For more information or support with WordPerfect 6.0 for Windows, contact WordPerfect Corporation at:

WordPerfect Corporation
1555 N. Technology Way
Orem, UT 84057-2399
(801) 225-5000
(801) 222-5077 (Fax)

Additional query words: textconv conversion converted converts transfer transfers translation translate problem gp failure fault gpfault 6.00a perfect word6 quick marks GPF error

Keywords : kbconversion
Issue type :
Technology :