FastTips: Error Messages Questions & Answers
FastTips: Error Messages Questions & Answers
Q112536
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The information in this article applies to:
- Microsoft Publisher version 2.0
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SUMMARY
=======
The following is the complete contents of the FastTips Questions and
Answers article titled "Q112536: Error Messages Questions & Answers." This
article is part of the FastTips Questions and Answers section for version
2.0 of Microsoft Publisher.
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Microsoft(R) Product Support Services Application Note (Text File)
Q112536: Error Messages Questions & Answers
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Revision Date: 03/94
4 Pages, No Disk
The following information applies to Microsoft Publisher version 2.0.
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1. Q. When I try to open my Publisher file, I get the error message
"This is not a Publisher file..." What's wrong?
A. Typically, this error indicates file corruption. To recover your
document, try one or more of the following three procedures:
1. Try opening the file by double-clicking it in File Manager.
Publisher will bypass the preview image, and if the
corruption is in this image, you can get past it this way.
-or-
2. Rename your .TMP files with .PUB filename extensions and try
to open each one in Publisher to see if you can find a copy
of your publication. (To locate your TEMP directory, type
"set" without the quotation marks at the MS-DOS command prompt
and press ENTER.)
-or-
3. If you have backup copies of your file, use the most
recent backup copy.
To best avoid future file corruption, obtain Publisher version
2.0a. To obtain Publisher 2.0a, call the Microsoft Order Desk at
(800) 360-7561. If you are outside the United States, contact the
Microsoft subsidiary for your area. To locate your subsidiary, call
the Microsoft International Sales Information Center at(425) 936-
8661.
2. Q. When I try to open a Publisher file, I get a general
protection (GP) fault error message. What's wrong?
A. A general protection fault in Windows indicates that two
programs are attempting to use the same location in memory.
The module named in the error message indicates what program
is causing this problem.
If the module is a video driver, try switching to the standard
VGA video driver that ships with Windows.
If the module is your printer driver, try changing printer
drivers. If the problem then disappears, remove the damaged
driver and reinstall it.
If the module is a program, disable it while working in
Publisher.
3. Q. When I try to save my Publisher file, I get a general
protection (GP) fault in module STORAGE.DLL. What's wrong?
A. Microsoft has confirmed this to be a problem in Publisher version
2.0. This problem was corrected in Publisher version 2.0a. To
obtain a copy of Publisher 2.0a, call Microsoft End User Sales
at (800) 426-9400.
4. Q. I received a general protection (GP) fault in module GDI. What
does this mean?
A. GDI stands for Graphical Device Interface. It is the module in
Windows that is responsible for handling the graphical devices such
as your video screen and your printer. GDI errors may mean you are
using a non-standard video driver, or a driver that has been damaged
or corrupted.
To troubleshoot this problem, try using the standard VGA video driver
that ships with Windows. You may also want to remove and reinstall
your printer driver. If neither of these steps corrects the problem,
check the source of any graphics in your Publisher file. If they came
from another program, try removing them temporarily to see if the
problem disappears.
5. Q. My video driver is causing a general protection (GP) fault. What
does this mean?
A. You are probably using a non-standard Windows video driver.
Manufacturers of peripheral devices such as video cards, monitors,
printers, and sound cards are responsible for producing drivers for
those devices. If the driver is not 100-percent compatible with the
Windows operating system, general protection (GP) faults may occur.
To troubleshoot this problem, try running with the standard VGA video
driver that ships with Windows. If the problem disappears, contact
your video adapter manufacturer for an updated version of the video
driver.
6. Q. I have a general protection (GP) fault in module KRNL386.EXE
or USER.EXE. What does this mean?
A. KRNL386.EXE and USER.EXE are two of the core files controlling
Windows. These errors can be caused by conflicting software or
damaged files.
To troubleshoot these errors, exit from Windows. At the MS-DOS
prompt, type "chkdsk /f" (without the quotation marks) and press
ENTER. Check for lost chains or clusters.
Also, check your AUTOEXEC.BAT and CONFIG.SYS files to ensure that you
are not loading any terminate-and-stay-resident (TSR) programs or
other non-essential utilities when you start your computer. If
necessary, edit your AUTOEXEC.BAT and CONFIG.SYS files to eliminate
unnecessary utilities. Then, restart your computer and try starting
Windows again.
7. Q. I am getting an error message stating that no PageWizard
design assistants are found. What does this mean?
A. There are two possible causes for this error message:
1. The MSPUB.INI file has been deleted or is not present
in the Windows directory.
-or-
2. The [PageWizard] section of the MSPUB.INI file has been
deleted.
If these files or sections are either missing or damaged, PageWizards
will not run. Check to ensure these files are present, and that the
[PageWizard] section in the MSPUB.INI file is present and correct.
For more information about troubleshooting this problem, order
article Q86310 from the Microsoft Publisher FastTips Catalog.
8. Q. When I run a PageWizard design assistant, I am getting an error
message stating the PageWizard cannot communicate with WordArt.
What does this mean?
A. This error message occurs if the PageWizard you are running
tries to use WordArt and WordArt is either damaged or not
installed. This problem can also occur if the OLE reference
to WordArt is incorrect in the REG.DAT file.
To troubleshoot this problem, try the following five steps:
1. Check to see if you can run WordArt in Publisher
when you are not running the PageWizard.
2. If this works, try another PageWizard that calls WordArt.
Perhaps the particular PageWizard you were using is damaged.
If this is the case, reinstall the PageWizards.
3. If you cannot use WordArt in Publisher at all, see if
you can run WordArt from another Windows application,
such as Write.
4. If you can’t launch WordArt from another application,
check the reference in the [EMBEDDING] section of the
WIN.INI file for WordArt. Ensure that the path correctly
references WordArt’s actual location.
5. If the [EMBEDDING] section of the WIN.INI file is
correct, you may need to rebuild your REG.DAT file.
For information about rebuilding the REG.DAT file, order
article Q79518 from the Microsoft Publisher FastTips Catalog
and refer to the Microsoft Windows 3.1 Help.
9. Q. When I try to save a file to my floppy drive, I get a message
telling me the drive may be full. What is wrong?
A. When you edit a file that has been saved on a floppy disk,
a copy of the file is brought into memory. Saving changes causes
Publisher to begin writing back to the floppy disk, comparing
and overwriting each byte of the original file. If the disk’s
free space is less than is necessary to hold both the original
file and the edited copy at the same time, this error occurs.
To avoid this problem, save the file first to the hard drive,
where there is plenty of room to write the file, and then copy
the file to the floppy disk.
10. Q. When I try to save a file to my hard drive, I get a message
telling me the drive may be full. What is wrong?
A. This is a known problem with Publisher 2.0. To correct this
problem, use the following two-step procedure:
1. Obtain and install version 2.0a of Publisher. This maintenance
release contains files that have been changed to eliminate
this problem. To obtain Publisher version 2.0a, contact
Microsoft End User Sales at (800) 426-9400.
2. Edit either your AUTOEXEC.BAT file or your CONFIG.SYS
file to correctly load SHARE.EXE.
If you want to load SHARE.EXE in your AUTOEXEC.BAT
file, the line in your AUTOEXEC.BAT file should
read as follows:
C:\DOS\SHARE.EXE /F:5100 /L:500
If you want to load SHARE.EXE in your CONFIG.SYS file,
the line in your CONFIG.SYS file should read as
follows:
INSTALL C:\DOS\ SHARE.EXE /F:5100 /L:500
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