Article ID: 113119
Article Last Modified on 10/30/2006
APPLIES TO
- Microsoft Mail for PC Networks 3.2
This article was previously published under Q113119
SYMPTOMS
In the External Mail program included with version 3.2 of Microsoft Mail
for PC Networks, any of the following modem return codes decrement the mail
retry counter:
3 - NO CARRIER
4 - ERROR
6 - NO DIALTONE
7 - BUSY
8 - NO ANSWER
A new return code, 9 - DIAL_REJECT, has been implemented that does not
decrement the reject counter when it is returned by the modem script. If
this code is returned, the External Mail program will continue trying to
send the message until the useful life of the message has been exceeded.
CAUSE
In versions of Mail earlier than 3.2, a return code of 3, 4, 6, or 7
decrements the retry counter, while 8 does not.
RESOLUTION
Modify the modem script to use return code 9, and therefore not decrement
the counter. For example, if one of the External Mail programs in the Mail
system is often busy, make the following change to ensure that mail is not
rejected unnecessarily. (The following example is taken from the
HAYES24.MDM script; this modification is similar in all scripts.)
Change the following
else if (response = "7^M")
{
display ">>> BUSY <<<"
$ret = 7 ; busy
}
to:
else if {response = "7^M"}
{
display ">>> BUSY <<<"
$ret = 9
}
Additional query words: 3.20
Keywords: KB113119