Q113486

• Microsoft Word for Windows, versions 6.0, 6.0a

SYMPTOMS

The following problems can occur when you open a WordPerfect document in Word 6.0 or 6.0a for Windows:

• The document opens, but your machine hangs (stops responding) when you try to scroll through the document.



• Word issues a "Not enough memory to complete operation" message when you open or scroll through the document.



• Word displays an interminable hour glass when you open or scroll through the document.

CAUSE

In WordPerfect when you mark text for a table of contents, WordPerfect inserts the table-of-contents entry code [Mark:ToC,1] before the text and [End Mark:ToC,1] after the text. The number represents the level number for the marked text.

Word for Windows converts any text or codes found between the [Mark:ToC,1] and [End Mark:ToC,1] codes to Word table-of-content entries (that is, \TC fields).

Word table-of-contents entries cannot contain boxes or graphics. Thus, Word hangs when it encounters a box or graphic inside a table-of-contents entry in the converted WordPerfect document.

STATUS

Microsoft has confirmed this to be a problem in the Word 6.0 and 6.0a for Windows WordPerfect converter. We are researching this problem and will post new information here as it becomes available.

RESOLUTION

In WordPerfect, open the document, turn on Reveal Codes, and look for [Mark:ToC,1] and [End Mark:ToC,1] table-of-contents codes that contain boxes or Vlines or Hlines (vertical or horizontal lines). Then move the box or line codes after the [End Mark:ToC,1] code and save the file.

Word will now open and scroll through the file successfully.

Additional query words: 6.00a wpft5.cnv hang hung crash crashed locks locked frozen freezes crashing quit quits stopped crashes bomb hangs hanging gpf general protection fault scroll scrolls scrolling page up down arrow

Keywords : kbconversion
Issue type :
Technology :