Knowledge Base

Installing DeskJet Plus Printer Does Not Allow Font Cartridges

Article ID: 113716

Article Last Modified on 10/31/2006

Microsoft Windows NT Advanced Server 3.1
Microsoft Windows NT Workstation 3.1

This article was previously published under Q113716

SYMPTOMS

The Hewlett-Packard (HP) DeskJet Plus printer driver version 2.15 supplied with U.S. Service Pack 2 for Windows NT does not provide support for font cartridges. The maximum font cartridges option is displayed as zero.

CAUSE

This problem occurs because regression in the driver disables support for font cartridges.

WORKAROUND

To work around this problem, use the HP DeskJet Plus printer driver version 2.14 that was supplied with the original build of Microsoft Windows NT.

STATUS

Microsoft has confirmed this to be a problem in U.S. Service Pack 2 for Windows NT and Windows NT Advanced Server version 3.1. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: prodnt CFE

Keywords: kbprint KB113716