FAX: First Contact Form for FAX Gateway

SUMMARY

Please use the checklist in this article to collect information about your system before calling Microsoft Product Support Services. You will be able to work more effectively with a Microsoft Support Professional if all the information needed to trace and solve your problem is available. Include any troubleshooting steps you have taken in an effort to resolve the problem. Please be as complete and specific as possible when you fill out this form.

There are ten articles of this type--one for each gateway product. Each is different, so find the one suited to your case by searching these keywords (without the spaces):

    x 4 0 0 f c c          m s f c c
    3 c o m f c c          p r o f s f c c
    m c i f c c            s m t p f c c
    f f a p i f c c        s n a d s f c c
    f a x f c c            c o n n f c c
				

               MICROSOFT FAX GATEWAY PROBLEM REPORT

FAX Gateway version:  2.1b  3.0  3.0a

MICROSOFT MAIL      Postoffice version: ____________________

                          Network name: ____________________

                       Postoffice name: ____________________

  Network operating system and version: ____________________

Is the problem with the Fax Gateway or the Microsoft Fax printer
driver?  Gateway   Driver

Fax board/model: __________________

Is the Fax board software installed on the LAN or local hard drive?
   LAN   LOCAL

Does the problem occur when the board software is used?  YES/NO

Can the problem be reproduced? YES/NO

Has the Gateway ever worked before? YES/NO

Do you receive an error message? YES/NO. Message: ____________________

Describe the Problem
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