SNADS: First Contact Form for SNADS Gateway

MORE INFORMATION

               MICROSOFT SNADS GATEWAY PROBLEM REPORT FORM

Which SNADS Gateway is being used?    Linkage    Softswitch Central

Is connection HUB mail?   YES/NO
(SNADS used to connect two MS Mail postoffices.)

Gateway version: ________

MICROSOFT MAIL         Postoffice version: _____________________

                             Network name: _____________________

                          Postoffice name: _____________________

Foreign mail system host type? ______________________

Is postoffice name same as DGN?   YES/NO

If YES, postoffice name: _______________________

If NO, is MS Mail postoffice name 8 characters or shorter?   YES/NO

If NO, is MS Mail postoffice name   9   or   10   characters?
(NOTE: SNADS strips characters 9 and 10 from MS Mail mailbox name.)

Are postoffice names mapped to DGN address component?   YES/NO

Has this worked before?   YES/NO

If YES: When did it quit working? _________________________

Is problem seen on foreign mail system?   YES/NO

Is problem seen on local (MS Mail) system?   YES/NO

Is problem intermittent or consistently reproducible? ________________

Can mail be sent from foreign mail system to MS Mail?   YES/NO

Can mail be sent from MS Mail to foreign mail system?   YES/NO

If NO, can MS Mail user send mail: through general delivery?  YES/NO

                                   through DGN(DEN) addressing? YES/NO

Describe the problem
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