SMTP: First Contact Form for SMTP Gateway

This article was previously published under Q114407

Please use the checklist in this article to collect information on your system before calling Microsoft Product Support Services. You will be able to work with a Microsoft service engineer much more efficiently if all the information that might be needed to trace and resolve your problem is in front of you. In addition, any troubleshooting information the article may include may also help you solve your problem. Please be as complete and as specific as possible when you fill this form out.

There are ten articles of this type--one for each gateway product. Each is different, so find the one suited to your case by searching these keywords:

    x400fcc          msfcc
    3cpmfcc          profsfcc
    mcifcc           smtpfcc
    ffapifcc         snadsfcc
    faxfcc           connfcc
		

               MICROSOFT SMTP GATEWAY PROBLEM REPORT FORM

MICROSOFT MAIL        Post office version: _____________________

                             Network name: _____________________

                         Post office name: _____________________

Gateway version:   3.0 new       3.0 update        2.xx

TCP/IP version:   MS    FTP    LAN Workplace for MS-DOS    Pathways

Network operating system:    LAN Man    Novell    Pathworks    NFS

List any error messages



Is this a new installation?   YES/NO

Has it worked before?   YES/NO

Is the problem common to one user?   YES/NO

Is the problem common to one post office?   YES/NO

Can you send?  YES/NO      Receive?   YES/NO

Is problem intermittent or consistently reproducible? ________________

If Novell, check database for hidden files, rights, etc.
		

Get a log file (procedure below) as well as these CFG files in the SMTP directory: ADDR_MAP.CFG and LOCAL.CFG. Mail, fax, or email the new SMTPGATE.LOG file to Microsoft Product Support Services.

To get a log file

1. Stop the SMTP Gateway.
2. Type: ren <maildata drive>\log\smtpgate.log <maildata drive>\log\smtpold.log
3. Add: "-Cd", "-Gacsy" and "-Lacsy" to the "smtpgate" startup command.
4. Restart gateway to recreate the error.

Describe the problem