GP Fault in EXCEL.EXE Opening Word Document
Article ID: 115864
Article Last Modified on 8/16/2005
APPLIES TO
- Microsoft Word 6.0 Standard Edition
- Microsoft Word 6.0a
- Microsoft Word 6.0c
- Microsoft Word 95 Standard Edition
- Microsoft Excel 5.0 Standard Edition
This article was previously published under Q115864
SYMPTOMS
A general protection (GP) fault may occur when you open a Word for Windows
document that contains a linked Microsoft Excel graph if Delrina WinFax Pro
version 4.0 is installed on your computer.
CAUSE
The GP fault occurs if the Microsoft Excel 4.0 macrosheet, named
MSEXCEL4.XLM, exists in your Microsoft Excel XLSTART subdirectory.
MSEXCEL4.XLM is a file that WinFax Pro version 3.0 installs.
STATUS
Delrina has confirmed this to be a problem with WinFax Pro 4.0. For more
information, contact Delrina WinFax Pro 4.0 product support at
(416) 443-4390.
Delrina recommends that you do the following to avoid the GP fault in
Microsoft Excel:
- Remove the MSEXCEL4.XLM file from your Microsoft Excel XLSTART
subdirectory.
- Copy the MSEXCEL5.XLS file from your WinFax Pro 4.0 program directory to
your Microsoft Excel XLSTART subdirectory. MSEXCEL5.XLS appears in the
WinFax Pro 4.0 program directory if you installed the Microsoft Excel
macros when you installed WinFax Pro.
The WinFax Pro products included here are manufactured by Delrina,
a vendor independent of Microsoft; we make no warranty, implied or
otherwise, regarding this product's performance or reliability.
Additional query words: 6.00a thirdparty 6.00c word95 word7 word6 winword third party officeinterop
Keywords: kbprint KB115864