Q116108

• Microsoft Word for Windows, versions 6.0, 6.0a, 6.0c
• Microsoft Excel for Windows, version 5.0

SYMPTOMS

When you print from Word for Windows to a Hewlett-Packard (HP) DeskJet using the DESKJETC.DRV version 3.1 printer driver, one of the following error message may occur:

Scalable Font Initialization Error

Scaleable Font Initialization Error 7

Scaleable Font Initialization Error b

CAUSE

The BulletPresent setting in the [HP DeskJet] section of your WIN.INI file is incorrect or missing.

RESOLUTION

1. Open your WIN.INI file using Sysedit (System Configuration Editor [SYSEDIT.EXE]) or any text editor. (To start Sysedit, use the Run command on the File menu in Windows Program Manager. Type sysedit in the Command Line box and choose OK.)



2. Locate the [HP DeskJet] section.



3. Look for the following line (where <n> is a number):

   BulletPresent=<n>

   If the line exists, change the number <n> to 0 (zero). If the line does not exist, type it on a separate line in the [HP DeskJet] section, as follows:

   BulletPresent=0

   NOTE: BulletPresent= may also be found in the [STATDLL] or the [DPSTAT] section of the WIN.INI.



4. Save your WIN.INI file, then exit and restart Windows so the change can take effect.

REFERENCES

HP Technical Support

Additional query words: 6.00a win31 500 500c 550c Plus DJ310 310 word6 6.00c hpdj winword desk jet hp hewlett packard bullet present

Keywords : kbprint
Issue type :
Technology :