Q117158 - GP Fault with Word Assistant Under Windows NT

GP Fault with Word Assistant Under Windows NT

Q117158

The information in this article applies to:

Microsoft Word for Windows, version 6.0, used with:
- The Microsoft Windows NT operating system, version 3.1

SYMPTOMS

When you use Word Assistant's Font Selector command from the Format menu, you may receive a general protection (GP) fault in USER.EXE when you exit Word. This behavior occurs when you run Word 6.0 under Windows NT.

STATUS

Microsoft has confirmed this to be a problem in Word 6.0 for Windows. This problem was corrected in Word 6.0a for Windows.

RESOLUTION

To resolve this problem, upgrade to Word version 6.0a or later.

The most current version of Word 6.x for Windows is Word 6.0c. To obtain this update, contact the Microsoft Order Desk at (800) 360-7561 and request the Word 6.0c update. If you are outside the United States, contact the Microsoft subsidiary for your area. To locate your subsidiary, see the Microsoft World Wide Offices Web page at:

http://www.microsoft.com/worldwide/default.htm

The available versions of the Word 6.0a Patch are listed in the following table.


   Filename       Description
   -------------------------------------------------
   WORD60A.EXE    U.S./English version of Word
   UK60A.EXE      U.K./English version of Word
   AUSWRD6A.EXE   Australian/English version of Word
   AUSOFF6A.EXE   Australian/English Office version of Word
   CANW60A.EXE    Canadian/English version of Word

Additional query words: winnt font assistant word word6 gpf winword selector custsales

Keywords :
Issue type :
Technology : kbOSWinNT kbWordSearch kbWordWSearch kbOSWinSearch