PC Win: MOVEUSER.EXE Causes Invalid MMF After Password Reset
Article ID: 117650
Article Last Modified on 10/30/2006
APPLIES TO
- Microsoft Mail Client 3.2
This article was previously published under Q117650
SYMPTOMS
In version 3.2 of Microsoft Mail for Windows, a user can encounter the
following error message when trying to log into the Windows client after
having been moved to another postoffice with the MOVEUSER.EXE utility:
This account is not a valid user of this message file.
Please sign in as the correct user."
CAUSE
This error can indicate that an ADMIN.EXE password recover has been
executed on the user's mail message file (MMF) before moving the user
with MOVEUSER.EXE.
Either the user's ID or password must be consistent with the postoffice
records before the Windows client can access the user's mailbox. When
MOVEUSER moves a user to a new postoffice it changes the user's mailbox
ID number. If the password is reset, the Windows client cannot recognize
the password already embedded in the MMF because it was never synchronized
with the postoffice ACCESS2.GLB file upon logging into the Windows client.
Without a match, the Windows client cannot validate the current password,
so it invalidates the MMF.
RESOLUTION
If the mail administrator wishes to reset the password for the user who is
being moved, the following steps should be explicitly followed:
- On the originating postoffice, use the mail administrator program
(ADMIN.EXE) to reset the user's password . This is done by selecting
Local-Admin, Recover.
- Login to the user's account to synchronize the local password with
the postoffice password.
- Run MOVEUSER.EXE and move the user to the destination postoffice.
- Now you may successfully login to the user's account on the
destination postoffice.
Additional query words: 3.20
Keywords: KB117650