Cinemania/Encarta: Installation Hangs on Macintosh Performa
Article ID: 117891
Article Last Modified on 1/19/2007
APPLIES TO
- Microsoft Cinemania 94 for Macintosh
- Microsoft Encarta Encylopedia 1994 Edition
This article was previously published under Q117891
SYMPTOMS
If you install Cinemania or Encarta on a Macintosh Performa, your
computer may stop responding (hang) when you click the Restart button in
the "Installation Successful" dialog box. This problem can occur if you are
using version 7.1P5 or earlier of the Performa System software.
This is a known problem with versions 7.1P5 and earlier of the
Performa System software.
NOTE: You do not need to reinstall the application if your machine hangs
when you click Restart. The application is already successfully installed
before the machine hangs.
RESOLUTION
To avoid this problem, do one of the following before installing
Cinemania or Encarta:
- Upgrade to version 7.1P6 or newer of the Performa System software.
-or-
- Restart your Macintosh with all extensions turned off except for
the CD-ROM extensions.
NOTE: To restart your Macintosh after it has hung, turn it off via the
power switch, wait 10 to 15 seconds, and then restart it.
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Keywords: KB117891