Multimedia Application Videos: GPF When Playing AVI
Article ID: 118391
Article Last Modified on 1/19/2007
APPLIES TO
- Microsoft Ancient Lands
- Microsoft Cinemania 97 Standard Edition
- Microsoft Complete Baseball 1995 Edition
- Microsoft Complete NBA Basketball 95-96
- Microsoft Bookshelf 95 Standard Edition
- Microsoft Bookshelf 95 Standard Edition
- Microsoft Bookshelf 96-97 Standard Edition
- Microsoft Dangerous Creatures 1.0 Standard Edition
- Microsoft Dinosaurs 1.0 Standard Edition
- Microsoft Encarta Encylopedia 1994 Edition
- Microsoft Encarta Encyclopedia 95 Standard Edition
- Microsoft Multimedia Strauss: Three Tone Poems
- Microsoft Multimedia Schubert: The Trout Quintet
This article was previously published under Q118391
SYMPTOMS
You may receive a general protection (GP) fault when playing a video
(*.AVI) clip in the applications listed at the top of this article. This
can occur if the Diamond SpeedStar 64 control panel is installed. This
control panel conflicts with the [MCI] Microsoft Video for Windows (MCIAVI)
driver. As a result, the problem may occur in any multimedia application
that uses the MCIAVI driver.
Microsoft is researching this problem and will post new information
here in the Microsoft Knowledge Base as it becomes available.
This problem has not been reproduced in Windows 95.
RESOLUTION
To resolve this problem, you must remove the Diamond SpeedStar 64
control panel from the Windows Control Panel group.
Keywords: KB118391