Knowledge Base

GTWY: EXTERNAL.EXE Doesn't Pick Up Mail from Outgoing Gateway

Article ID: 118561

Article Last Modified on 10/30/2006

Microsoft Mail for PC Networks 2.1
Microsoft Mail for PC Networks 3.0
Microsoft Mail for PC Networks 3.0b
Microsoft Mail for PC Networks 3.2

This article was previously published under Q118561

SYMPTOMS

EXTERNAL.EXE does not pick up mail from a particular outgoing gateway or indirect mail queue set up to be indirect through a secondary post office.

CAUSE

There are two possible causes of this problem:

External has not been restarted since changes were made to the post office.
The "indirect network," "post office" or "MBG" sections in the NETWORK.GLB file contain inproper information. (It has to have been inserted manually.)

RESOLUTION

Restart External.

Check the values in the NETWORK.GLB file and the associated XTN for the Indirect NET/PO/MBG value to ensure all are correct. The NETWORK.GLB format is:

      Gateway/network name
      MBG/XTN pointer
      Optional MBG pointer making above XTN pointer(SNADS/PROFS)
      Indirect
          Network name
          Post office name
          MBG value

The MBG value and name must match the NETWORK entry values for the indirect network definition as well as the post office and MBG values from the associated XTN file.

Additional query words: po postoffice

Keywords: KB118561