Article ID: 118606
Article Last Modified on 8/16/2005
APPLIES TO
- Microsoft PowerPoint 3.0 Standard Edition
- Microsoft PowerPoint 4.0 Standard Edition
- Microsoft PowerPoint 4.0a
- Microsoft PowerPoint 4.0c
- Microsoft PowerPoint 95 Standard Edition
This article was previously published under Q118606
SYMPTOMS
When printing a presentation to a Hewlett-Packard (HP) LaserJet 4 printer,
you may receive the following error message:
An error has occurred in your application.
If you choose Ignore, you should save your work in a new file.
If you choose Close, your application will terminate.
The Ignore button will not work, and when you choose Close, you get the
following error message:
PP4 caused a General Protection Fault in module HPPCL5E2.DLL
at 0002:0853.
CAUSE
This problem is caused by a problem in the LaserJet 4 printer driver when
printing some bitmaps from within PowerPoint.
WORKAROUND
Try one of the following workarounds:
- Install and use a LaserJet III printer driver instead. The LaserJet
4 printer can print output from a LaserJet III driver, but only at
a maximum resolution of 300 dpi.
- If your model of LaserJet 4 supports PostScript, install and use the
PostScript driver for the LaserJet 4.
- Locate and remove bitmaps from your presentation until the problem
goes away.
- Convert bitmaps to a different format and then re-import them into
your presentation. For example, converting the original bitmap from
a *.BMP file format to a *.PCX file format, and then using that *.PCX
file instead, has been successful for some files.
Updating your LaserJet 4 driver is currently not a solution because this
problem has not yet been addressed by any of the available drivers from
Hewlett-Packard.
MORE INFORMATION
Microsoft has confirmed this to be a problem with the Hewlett-Packard
LaserJet 4 printer drivers when used with PowerPoint versions 3.0 and
4.0 for Windows. When a solution to this problem is available from
Hewlett-Packard, we will post that new information here in the Microsoft
Knowledge Base.
The third-party products discussed here are manufactured by a vendor
independent of Microsoft; we make no warranty, implied or otherwise,
regarding these products' performance or reliability.
Additional query words: HPPCL5E HPPCL5E1 HPPCL5E2 HPPCL5E3 winppt 4.00a 4.00c 7.00 ppt95 HPPCL5E4 HPPCL5E0
Keywords: kberrmsg kbbug kbprint kbpending KB118606