Knowledge Base

PC Adm: Remote User Init-Disk Hangs

Article ID: 119362

Article Last Modified on 10/30/2006

Microsoft Mail for PC Networks 3.0
Microsoft Mail for PC Networks 3.2

This article was previously published under Q119362

SYMPTOMS

While creating a remote user's data disk using the Mail Administrator program (ADMIN.EXE) for versions 3.0 and 3.2 of Microsoft Mail for PC Networks, the process may hang during the Init-Disk stage.

CAUSE

One possible cause of this problem is a corrupt MODEM.GLB file. The MODEM.GLB file is used by the Mail Administrator program to provide information for the creation of the data disk.

RESOLUTION

To resolve this problem, rename the current MODEM.GLB file located in the GLB subdirectory of the postoffice database to MODEM.BAK. Then, within the Mail Administrator program, perform a Remote, Regenerate process. This will re-create a new MODEM.GLB file. Performing a Remote, Init-Disk should now work without hanging the process.

Additional query words: 3.00 3.20

Keywords: KB119362