PC WRmt: Err Msg: MAILSPL Caused a GP-Fault in MSRMT.DLL
Article ID: 119427
Article Last Modified on 10/30/2006
APPLIES TO
- Microsoft Mail Remote 3.2
This article was previously published under Q119427
SYMPTOMS
When you launch version 3.2 of Microsoft Mail Remote for Windows, a network
disconnect icon may be displayed at the bottom right corner of the message
view center. When you try to send a message by choosing View, Connect
Now, the following error message may be displayed:
MAILSPL--An error has occurred in your application
When you choose Close, the following error messages may be displayed:
MAILSPL caused a General Protection Fault in module MSRMT.DLL
MSMAIL caused a General Protection Fault in module USER.EXE
CAUSE
This may be caused by a missing OUTBOX.MBG and possibly a missing
OUTBOX.KEY.
RESOLUTION
Create a new OUTBOX.MBG file in the C:\WINDOWS\MSMAIL\MSRMT\MBG
subdirectory and an OUTBOX.KEY file in the C:\WINDOWS\MSMAIL\MSRMT\KEY
subdirectory.
To Create a New OUTBOX.KEY File
c:\windows\msmail\msrmt\key>debug outbox.key
File not found
-rcx
CX 0000
:230
-f100,32f,0
-w
-q
To Create a New OUTBOX.MBG File
c:\windows\msmail\msrmt\mbg> type nul > outbox.mbg
Additional query words: 3.20 gpf
Keywords: KB119427