WD: Cannot Remove or Delete Font After Running Mac Word Setup
Article ID: 120101
Article Last Modified on 11/21/2006
APPLIES TO
- Microsoft Word 6.0 for Macintosh
- Microsoft Word 6.01 for Macintosh
This article was previously published under Q120101
SYMPTOMS
After you run Setup to install Word for the Macintosh, the System may be
unable to delete or remove the fonts you installed. If you try to delete a
font, the following error message may occur:
An unexpected error of type -39 occurred.
CAUSE
You canceled or otherwise interrupted Setup while it was listing a font
name. As a result, this font file is damaged and has a file size of 0
(zero) kilobytes.
STATUS
Microsoft has confirmed this to be a problem in Word version 6.0 for the
Macintosh. We are researching this problem and will post new information
here in the Microsoft Knowledge Base as it becomes available.
RESOLUTION
- In the System folder, rename the Fonts folder to a different name. For
example, change the name to "Fonts Temp".
- Restart your computer so the System will create a new Fonts folder.
- Open the renamed Fonts folder (in the above example, open the "Fonts
Temp" folder). Delete the corrupt fonts (these fonts have a file size of
0 kilobytes).
- Close the renamed ("Fonts Temp") folder.
- Rename the "Fonts Temp" folder back to "Fonts" and use this folder to
replace the new one that was created in the System folder when you
restarted your computer.
Additional query words: 6.0 macword
Keywords: kbsetup KB120101