Knowledge Base

Works Err Msg: Cannot Find Viewer File

Article ID: 121062

Article Last Modified on 1/15/2000

APPLIES TO

This article was previously published under Q121062

SYMPTOMS

You may receive the following error message when starting a topic from the Help menu in Works for Windows, multimedia edition, version 3.0:
Multimedia Viewer.
Cannot find viewer file. Make sure the correct
disk and directory are specified.
This error message occurs if the following line is incorrect or missing from the [Files] section of the VIEWER.INI file

[Files]
MSWORKS.MVB=D:\HELP

where D: is the drive letter of the CD-ROM drive.

RESOLUTION

Edit the VIEWER.INI file (usually in the Windows directory) in a text editor such as Notepad and add the following line to the [Files] section
MSWORKS.MVB=D:\HELP\, Cannot locate Files. Please insert the Microsoft Works CD Rom, or run Setup.
where D: is the CD-ROM drive letter.

NOTE: The above line should be a single line in the VIEWER.INI file.

Additional query words: help file start open begin hlp wp ss wd cm err messages mess mm

Keywords: KB121062


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