Knowledge Base

Policy about helping a user with a forgotten password for Money files

Article ID: 121220

Article Last Modified on 8/1/2007

APPLIES TO

This article was previously published under Q121220

SUMMARY

The following is our policy about assisting customers with their forgotten passwords for their Microsoft Money files:

Microsoft cannot help users in opening files that have been protected with a password. There are legal risks associated with doing this. We do not have the resources available to thoroughly investigate such requests to guarantee that there are no misrepresentations nor disputes of ownership of files. Software and consultants are available to help users to legitimately regain access to files they have protected with a password.

MORE INFORMATION

There are third-party software programs that can help users regain access to password-protected files for some programs.

Additional query words: w_money forget lost unknown wrong money97 money98 money99 money2000 planet money2001 money2002 money2003 security passwords forgot money2006

Keywords: kbsecurity kb3rdparty kbinfo kbpolicy KB121220


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