Knowledge Base

Compaq Prosignia Hangs on GUI Portion of Setup

Article ID: 121545

Article Last Modified on 11/1/2006

APPLIES TO

This article was previously published under Q121545
3.50
WINDOWS
kbhw kb3rdparty

SYMPTOMS

When you install Windows NT version 3.5 on a COMPAQ Prosignia DX/2 66, the system stops responding (hangs) at the graphical user interface portion of Setup. A dialog box requesting the product number is displayed as well as a mouse pointer, which is not functional.

CAUSE

This problem occurs if the mouse support is disabled in the system BIOS.

WORKAROUND

To work around this problem:

  1. Run the system's OEM EISA Setup utility supplied with the computer.
  2. Go to the Auxiliary Devices section.
  3. Select Pointing Devices.
  4. Ensure that Interrupts are enabled (interrupt 12).
The Compaq product discussed here is manufactured by Compaq Computer Corp., a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: prodnt

Keywords: KB121545


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